Return & Exchange Policy for CrocsEgypt.com

At CrocsEgypt.com, your satisfaction is our priority. Please review our Return and Exchange Policy below.

1. Return & Exchange Period
You may request a return or exchange within 30 days from the date of receiving your order.

2. First Return or Exchange – Free of Charge
We offer free return or exchange for the first request per order.
You will not be charged any shipping or handling fees for the first return or exchange.

3. Subsequent Returns or Exchanges
For any additional returns or exchanges after the first one, shipping fees will apply and must be covered by the customer.

4. Returns via Simple or ValU Orders
If your order was processed through Simple or ValU services, the return or exchange must be handled through the same platform (Simple or ValU) in accordance with their respective procedures.

5. Conditions for Return

• Items must be returned in their original condition, unworn, unused, and with all original tags attached.

• Items must be returned in their original packaging.

6. Non-Returnable Items

• Final sale items and gift cards are non-returnable.

• Any product that shows signs of wear or damage caused by the customer will not be eligible for return or exchange.

7. How to Request a Return or Exchange
To initiate a return or exchange, please contact our Customer Support Team at:

📧 Email: [email protected]

Please include your order number, reason for return or exchange, and any necessary details.

8. Refunds
Refunds (if applicable) will be processed using the original method of payment once the returned item is received and inspected.
Refunds for orders paid via Simple or ValU will be handled according to the policies of those platforms.